Boiler down?
Call.
Rapid response across Sevenoaks and Kent for boiler breakdowns, leaks and refrigerant faults. Direct-to-engineer dispatch, not a triage call centre.
Included scope.
- Boiler & heating breakdowns
- Refrigerant fault response
- Leak & burst-pipe attendance
- Out-of-hours commercial
- Landlord emergency cover
- Server-room cooling rescue
- Direct engineer dispatch
- Fixed in one visit where possible
From call to engineer on site.
A real emergency response process — not a triage call centre. Five steps from the moment you call to the moment heat or water is back.
- Phone or WhatsApp — direct to engineer, not a script-reader. Two minutes to confirm the symptoms and severity.
- Dispatch decision — in our core Kent coverage area, weekday daytime: 60-90 minute response. Out of hours: triage and dispatch at the appropriate rate.
- On-site diagnosis (30-60 min) — identify the failure, scope the fix, agree the cost before parts go in. No surprises.
- Fix or stabilise — most domestic boiler and AC failures can be fixed same-visit. For parts-not-on-van failures, we secure the property and return next working day.
- Documentation — invoice itemised, parts replaced listed, work-done report emailed within 24 hours. Insurance paperwork on request.
What counts as an emergency.
The 24/7 line is for genuine emergencies. The list below is what we respond to out-of-hours; anything else is a next-business-day service call.
- No heat or hot water in winter — especially with vulnerable occupants (elderly, infants, medical needs).
- Gas leak suspected — call the National Gas Emergency Service first on 0800 111 999, then call us for the repair once gas is isolated.
- Refrigerant leak from AC system — especially if R32 or R410A: ventilate, isolate, call us.
- Boiler condensate flood — water leaking from boiler, leaking into ceiling below, soaking insulation.
- Pressure-relief valve discharging continuously — indicates expansion vessel failure or worse.
- CO alarm triggered — turn boiler off, open windows, get everyone out, call us once outside.
- Commercial AC failure affecting trading — offices in summer, restaurants, retail with refrigerated stock.
Not an emergency: radiator cold at the top (bleed it), thermostat batteries flat, single light on the boiler controller flashing without loss of heat. Call us next working day for these.
Call-out charges.
Emergency charging is transparent: a call-out fee covering the engineer's time on site, plus parts and labour for the fix itself.
- Standard call-out (weekday daytime, core area): £95-£145 (includes first hour)
- Out-of-hours call-out (evening, weekend, bank holiday): standard rate + 50% out-of-hours premium
- Subsequent labour after first hour: £65-£85 per hour
- Parts: at trade + 15% margin, itemised on invoice
- Contract clients (PPM customers): priority response, fixed call-out rates, agreed at contract setup
No diagnostic-only fee — if we can't identify the fault we don't charge for the visit.
Gas Safe, F-Gas, OHS.
Emergency work runs to the same compliance standards as planned work. No corners cut because of urgency.
- Gas Safe registered: all gas emergency work by Gas Safe registered engineers. ID cards on site, certificate lodged after the repair.
- F-Gas certified: all refrigerant work by REFCOM-certified engineers. Refrigerant logged in the F-Gas logbook.
- Carbon monoxide testing: standard on every gas emergency visit, even when not the reported issue.
- Electrical isolation: we work to BS 7671 isolation standards on any combined gas + electrical fault.
24/7 emergency response across Kent & South East London.
Core 60-90 minute response area: Sevenoaks, Sundridge, Tonbridge, Westerham, Bromley, Orpington, Dartford, Maidstone. Out-of-area emergencies attended where engineer availability allows.
Avoid the emergency.
- 10 signs your boiler needs replacing — spot the symptoms early — the easiest emergency to handle is the one that never happens.
- Annual servicing & PPM — contract clients get priority emergency response, fixed call-out rates, and fewer emergencies in the first place.
- Boiler replacement timeline — planned replacement vs panic-buying mid-winter — the cost gap is significant.
Frequently asked questions
How quickly do you respond?
In our core Kent coverage area, weekday daytime response is typically 60-90 minutes from call. Out-of-hours response is triage-then-dispatch: we phone within 15 minutes of your call and confirm an arrival window depending on severity and engineer availability.
Do you charge a call-out fee even if you can't fix it?
No. If we can't identify the fault during the visit, the call-out fee is waived. If we identify the fault but parts aren't available on the van, we charge the call-out (the engineer's time) and return next working day with the part — no second call-out fee.
Is the 24/7 line genuinely 24/7?
Yes — our 24/7 line is monitored around the clock. Daytime calls reach the engineer directly. Out-of-hours calls reach a duty engineer with a 15-minute call-back window. WhatsApp is also monitored 24/7 on the same number.
What if I have a gas leak?
Call the National Gas Emergency Service first on 0800 111 999 — they isolate the gas at the main. Then call us for the repair work once gas is safe. We are not the first responder to a gas leak; we are the company that repairs the underlying cause once the situation is safe.
Do PPM contract clients pay emergency rates?
PPM contract clients have agreed fixed call-out rates included in the annual contract fee, priority response (typically same-business-day in core hours), and no out-of-hours premium for genuine emergencies. The contract pays for itself with one significant call-out.
Emergency Call-Out
in the South East?
Free survey, fixed quote within 48 hours. Engineer-led — the person who quotes is the person who installs.
Request a quote- Direct line
- 07••• ••• 203
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